Note: The job is a remote job and is open to candidates in USA. Fresha is the AI-powered operating system for the global beauty, wellness, and self-care industry. The Associate Account Manager will work cross-functionally with commercial, marketing, and product teams to own partner relationships, drive revenue growth, and protect retention across their portfolio.
Responsibilities
- Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform
- Drive a 50/50 split between project management (onboarding) and ongoing account management
- Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners
- Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention
- Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding
- Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond
Skills
- 2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management
- Strong Project Management Skills: Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently
- A Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota
- Impeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts
- SaaS or SMB Experience: Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus
- Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement
- Experience with selling multiple products at a time
- Experience with a CRM, we use Hubspot
Benefits
- 25 days of flexible leave that we encourage you to take.
- Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions
- Fully covered by Fresha.
- Wellness products/services Perkbox.
- Free Counseling.
Company Overview