[Remote] Associate Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Accruent is a leading provider of solutions for unifying the built environment. The Associate Operations Analyst will support project setup, quoting, and operational workflows to enhance customer experience and business scalability.

Responsibilities

• Convert closed opportunities into active projects within Salesforce and PSA systems
• Ensure project setup is accurate, complete, and aligned with financial and reporting requirements
• Act as a backup to the primary Operations Analyst for project creation
• Review incoming quote requests for completeness and clarity
• Generate quotes for standard service offerings using predefined templates and pricing models
• Ensure consistency and accuracy across all standard quotes
• Update project and financial data within Salesforce and related systems
• Ensure alignment between opportunity, quote, and project records
• Support reporting accuracy through clean and consistent data entry
• Manage queue-based requests (e.g., project setup, updates) within defined SLAs
• Help reduce turnaround time for quoting and project creation
• Identify inefficiencies and contribute ideas to improve workflows, templates, and automation
• Partner with Sales, Services Sales, and Delivery teams to clarify inputs
• Escalate non-standard or unclear requests as needed

Skills

• Bachelor's degree or equivalent practical experience
• 0–2 years of experience in operations, business support, administration, or a similar field
• Strong attention to detail and commitment to accuracy
• Ability to manage repetitive, process-driven tasks with consistency and efficiency
• Strong organizational and time management skills
• Clear written and verbal communication skills in English
• Exposure to SaaS, Professional Services, or project-based environments
• Familiarity with tools such as Salesforce or PSA platforms (e.g., Certinia/FinancialForce)
• Basic understanding of financial concepts (e.g., revenue, billing, project budgets)
• Experience working with Excel or Google Sheets

Benefits

• Flexible work arrangements (where applicable)
• Competitive compensation and benefits package (aligned with local market practices)
• Resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives

Company Overview

Accruent is a global software company that helps organizations transform how they manage their physical resources. It was founded in 1995, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.accruent.com.

Company H1B Sponsorship

Accruent has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 4 in 2022. Please note that this does not guarantee sponsorship for this specific role.