Note: The job is a remote job and is open to candidates in USA. Morgan Auto Group is seeking a detail-oriented and organized Auto Glass Administrative Coordinator to support daily operations. This role is essential in managing customer communication, scheduling jobs, processing insurance claims, and ensuring smooth workflow between technicians and customers.
Responsibilities
- Answer incoming calls and assist customers with scheduling auto glass services
- Coordinate and schedule repair/replacement appointments
- Process insurance claims and verify coverage
- Communicate with insurance companies, vendors, and customers
- Prepare work orders, invoices, and documentation
- Track job progress and update customers regularly
- Maintain accurate records in company systems
- Support technicians with job logistics and parts ordering
- Assist with general office administrative tasks
Skills
- Previous administrative or customer service experience
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Positive attitude and strong attention to detail
- Automotive industry experience
- Experience with insurance claims processing
- Experience with scheduling or CRM systems
Company Overview