Note: The job is a remote job and is open to candidates in USA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. They are seeking a Senior AWS Connect System Administrator to manage and support cloud-native infrastructure for telecommunication systems, with a strong focus on AWS services.
Responsibilities
- Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3
- Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines
- Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication
- Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime
- Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards
- Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration
- Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements
- Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers
- Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos
- Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems
Skills
- Active Top Secret Clearance
- Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration
- In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center
- Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience
- Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing
- Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.)
- 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments
- 7+ years of experience administering Linux systems
- Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar
- Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls
- A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required
Benefits
- Health
- Dental
- Vision
- 401K
- Life insurance
- Short-term and long-term disability plans
- Vacation time and holidays
- Travel reimbursed
Company Overview