[Remote] CAPPS HR/PY Tower Analyst

Note: The job is a remote job and is open to candidates in USA. Zencon Group Inc. is seeking a CAPPS HR/PY Tower Analyst to support the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The role involves providing expert functional assistance related to HR/Payroll systems, ensuring compliance with regulations, and supporting CAPPS applications across multiple agencies.

Responsibilities

• Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program
• Responsible for functional CAPPS HR/PY tower expertise, including, but not limited to: Workforce Administration, Payroll Interface, Commitment Accounting, Time and Labor, TAM/CG, HR Security Set-up and row-level security, Interpret and apply state statutes, HR policies, and labor regulations
• Responsible for ensuring CAPPS adheres to the Family Medical Leave Act (FMLA), including, but not limited to: Defining and refining FMLA plans and entitlements, Customizing appropriate leave types, Ensuring module integration with Payroll and the Time and Labor modules, Assisting with compliance reporting and auditing
• Responsible for providing functional support for the CAPPS HR/PY applications, and shall be a point of contact for CAPPS agencies as applicable
• Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others)
• Responsible for functional configuration skills, including, but not limited to: Setting up tables (job codes, positions, departments, compensation, etc.), Understanding HR business units, Set IDs, and Table structures, Configuring workflow (AWE-Approval Workflow Engine), Creating queries using PS/Query and SAP Business Objects
• Additionally, responsible for overseeing and coordinating AWE – Approval Workflow Engine, including but not limited to: Workflow Configuration and Setup, User and Role Management, Notifications and Worklist Management, Monitoring and Troubleshooting, Customization and Extensibility, Performance and Maintenance, Testing and Documentation
• Responsible for technical skillsets for applicable tools, including, but not limited to: Understanding Application Designer (records, fields, pages, components), Integration Broker (Web Services, REST/SOAP Integrations), SQR and BI Publisher report customization, SQL Proficiency
• Understanding of PeopleSoft security, inclusive of multitenancy requirements
• Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information
• Responsible for monitoring all batch jobs, including, but not limited to: Tracking job schedules, Monitoring job execution, Detecting and responding to failures, Validating output, Managing dependencies, Performance tuning, Documentation, Proper communication and escalation, Ensuring compliance when schedules must be altered
• Responsible for tools and environment knowledge, including, but not limited to: PUM (PeopleSoft Update Manager) and Change Assistant, Fluid UI changes and page navigation, Lifecycle management and selective adoption, Elasticsearch/Search Framework, Data migration and compare reports
• Responsible for cross-functional collaboration, including, but not limited to: Strong problem-solving and troubleshooting, Ability to interpret the HR policies into system configuration and code modifications, Requirements gathering for applicable break/fix or system enhancements, Documentation and testing (UAT, regression testing), Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates, Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor, Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.), Providing structured cross-training to support junior analyst capability growth, Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements
• Responsible for project-level coordination and participation, including, but not limited to: Expansions that include additional module implementations or enhancements for agencies, Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, legislative changes, federal mandates, and third-party integrations
• Performs all duties following CPA's processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates
• Responsible for overseeing and coordinating the Fiscal Year-End, including but not limited to: Planning, scheduling, and communicating, Reconciliations and Verifications, System Configurations and Maintenance, Mass Salary Loads as requested by agencies to assist with the large number of changes required, Benefit Enrollment Web Services to ensure that we have successfully integrated with ERS to establish the correct benefit plans and premiums for the next fiscal year for state resources on CAPPS Central (over 100 agencies and 80,000 employees)
• Responsible for coordinating the CAPPS Annual Disaster Recovery exercise with the Managed Services vendor in accordance with contractual obligations and timelines, including, but not limited to: Define the test scope and objectives, Validate backups and data integrity, Execute the recovery procedures, Test integrated systems, Facilitate business user validation, Document results and deviations, Review and improve future disaster recovery plans, Provide compliance report
• Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed
• Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
• Actively participates in CPA's Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities
• Participates in Upgrade Testing activities
• Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented
• Performing other related Work as assigned

Skills

• 15 Required Extensive knowledge and understanding of applicable policies
• 15 Required Extensive knowledge of federal labor laws
• 15 Required Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc
• 12 Required Extensive knowledge and experience performing system configuration changes
• 12 Required Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
• 12 Required Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance
• 10 Required Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
• 10 Required Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
• 10 Required Extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2
• 10 Required Extensive familiarity with support tools such as PUM, Fluid and Elastic Search
• 10 Required Experience performing functional project management activities in support of CPA's CAPPS program
• 10 Required Experience planning and coordinating the Fiscal Year Process at a statewide level
• 10 Required Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3
• 10 Required Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process
• 10 Required Experience participating in Disaster Recovery exercises
• 10 Required Experience preparing and presenting executive-level presentations
• 10 Required Experience gathering and presenting applicable data in support of a variety of audits and open records requests
• 10 Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
• 8 Required CPA experience performing SQL actions needed to keep CAPPS and SPRS systems in sync
• 8 Required Subject Matter Expert for configuring and coding to remain compliant with the Family Medical Leave Act (FMLA)
• 8 Required Experience preparing WCAG 2.1-compliant materials for distribution
• 3 Required Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
• 10 Preferred Experience with and knowledge of production support activities for CPA's legacy Statewide Financial Systems

Company Overview