[Remote] Client Services Representative

Note: The job is a remote job and is open to candidates in USA. Casella Waste Systems, Inc. is a company focused on managing waste and recycling services. The Client Services Representative will communicate with commercial and large industrial companies, building relationships while managing waste and byproducts efficiently.

Responsibilities

• Receives service requests via phone or email and obtains necessary information in order to execute a defined service and create work orders for the services
• Executes work orders in a timely fashion and assures that each work order contains complete and accurate information to execute and bill for the service
• Schedules service requests with necessary vendors and confirms that service has been completed
• Coordinates with the Sourcing Group to get pricing from haulers and end sites to compare pricing with other vendors necessary
• Communicates with customers to troubleshoot issues such as the need for equipment repairs, material that does not meet quality standards, additional service fees, etc
• Coordinates with and support accounts payable and receivable departments to ensure all services are billed
• Preschedules weekly service when possible and proactively contacts service locations when they are due for service and prior to holidays
• Communicates regularly with account managers about service for assigned customers including reviewing equipment repairs and repair changes; notifies customer/account manager of any reoccurring issues and participates in solving problems
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

Skills

• High school education
• Demonstrated ability to work as part of a team in a collaborative environment
• Legally eligible to work in the US
• Outstanding relationship management skills
• Excellent listening skills
• Excellent communication skills
• Excellent problem-solving skills
• Ability to identify and develop sales opportunities
• Demonstrated proficiency with Microsoft Office
• Working knowledge of Microsoft Dynamic for CRM or similar software systems and related software
• Bachelor's degree
• Relevant sales certifications
• 1-2 years of sales experience
• Background knowledge or interest in an environmental and/or sustainability field

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• And More.

Company Overview