Note: The job is a remote job and is open to candidates in USA. Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. They are hiring a Client Solutions Architect to support the growth and successful adoption of Xylem Vue, a water and wastewater data analytics platform, by guiding customers through technical discovery and solution alignment.
Responsibilities
- Participate in customer meetings (virtual or in-person) to provide technical guidance and solution clarity
- Deliver tailored technical overviews and demonstrations focused on utility operations, data maturity, and key staff roles
- Collaborate with Sales (CSMs) to develop engagement strategies based on utility stakeholder types, departmental functions, and distributor involvement
- Lead customer meetings as needed, guiding the opportunity from technical discovery to solution alignment
- Assess the utility’s system architecture (SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring, etc.) and map integration pathways
- Translate operational challenges into clear solution architectures, workflows, and value propositions
- Support Sales (CSMs) in reviewing distributed RFPs to evaluate alignment, feasibility, and fit with platform capabilities
- Assist in the development of RFP responses including technical messaging, pricing inputs, solution diagrams, screenshots, and use case materials
- Co-develop and present final selection presentations with Sales (CSMs), demonstrating operational and business value
- Build deep knowledge of the platform and explain: What the solutions are and how they create value, how they are applied in real-world customer deployments, what enhancements are planned on short- and long-term product roadmaps, how the solutions differentiate from competing digital offerings
- Translate complex technical concepts into clear, actionable insights for operators, engineers, managers, and executives
- Provide feedback to Product and Marketing based on field insights, customer needs, and solution gaps
- Act as a liaison between Sales (CSMs), Product, Delivery, and Marketing teams to ensure solution alignment and consistency
- Influence messaging, positioning, and roadmap decisions by sharing utility needs and industry trends
- Support enablement efforts for internal teams, distributors, and channel partners
- Contribute to white papers, webinars, case studies, and conference presentations
- Present the evolving digital water story, customer outcomes, and innovative strategies to industry audiences
- Support Sales (CSMs) in preparing compelling technical content and thought leadership materials
Skills
- Demonstrated ability to use critical thinking to navigate complex challenges involving both technical systems and social or organizational factors
- Bachelor's degree in engineering, environmental science, computer science, or a related field; or equivalent industry experience
- 3+ years of experience in water/wastewater operations, industrial automation, SCADA, or data analytics
- Strong understanding of utility operations, pump systems, treatment processes, instrumentation, and data flows
- Experience with technical discovery, solution design, or pre-sales engineering
- Ability to communicate clearly with operators, engineers, and utility executives
- Experience with CMMS, GIS, AMI/AMR, historian platforms, or IoT devices
- Experience developing RFP responses and technical proposal content
- Familiarity with pump hydraulics, wet well control, collection system modeling, or treatment optimization
- Experience working with OEMs, distributors, or integrators in the water sector
Benefits
- Bonus
- Medical
- Dental
- Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
- Paid Volunteer Program
- Employee Resource Groups (ERG)
Company Overview
Company H1B Sponsorship