Note: The job is a remote job and is open to candidates in USA. Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are seeking a Clinical Administrative Support Specialist to assist our Care Navigation clinical team in revolutionizing how people access behavioral health care.
Responsibilities
- Enter data from incoming patient care coordination requests into Salesforce Health Cloud
- Update Salesforce Health Cloud with patient-specific tasks following our engagement protocols
- Communicate with outpatient treatment providers via phone to confirm appointment attendance
- Update patient lists based on daily census reports from inpatient treatment providers
- Collaborate with hospital discharge planners to coordinate discharge notifications and appointment details
- Create and maintain schedules for clinical staff
- Support the operations team in identifying processes for automation and implementation
- Work with the clinical team to enhance the quality of care provided
Skills
- 2 years of experience in outpatient clinical office roles, either in brick-and-mortar or virtual medical or behavioral health practices
- Experience with technology solutions that support clinical workflows
- Proficiency in Microsoft Word, Excel, and Outlook
- Empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations
- Strong oral and written communication skills
- Ability to navigate ambiguity and embrace challenges with resilience and flexibility
- Experience in fast-paced, rapidly changing work environments
- Familiarity with Salesforce Health Cloud is preferred but not required
Benefits
- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
Company Overview