[Remote] Clinical Support Specialist - Northeast Region

Note: The job is a remote job and is open to candidates in USA. Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. The Clinical Support Specialist has a central role in communicating with patients to provide timely assistance on various issues related to their care journey, ensuring a world-class patient experience through effective communication and collaboration with clinicians.

Responsibilities

• Serve as key point-of-contact for patients through their treatment and recovery process
• Deliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise
• Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided
• Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app
• Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care
• Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support
• All other duties as assigned

Skills

• 1-2 years related experience
• Medical experience required (ex. Medical Assistant, Pharmacy Tech etc.)
• Self-starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and email
• Commitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box to address potential roadblocks & issues
• Collaborative, data-driven team player with openness to receive and provide constructive feedback focused on continuous improvement
• Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites)
• Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs
• Bilingual Spanish preferable, but not required
• Prior experience in a high-volume, innovative contact center or care delivery environment (e.g., 80+ dials per day)

Benefits

• 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

Company Overview