Note: The job is a remote job and is open to candidates in USA. IBM is seeking a Cloud Technical Account Manager to help customers transform their IT organizations through effective Cloud Cost Management and infrastructure optimization strategies. The role involves serving as a trusted advisor, guiding customers through the adoption and optimization of Apptio Cloud products, and collaborating with cross-functional teams to enhance customer experience and success.
Responsibilities
- Serve as the primary product expert and trusted technical advisor, guiding customers through adoption, optimization, and expansion of Apptio Cloud products
- Translate complex technical capabilities into clear business value for a wide range of stakeholders, from engineers to finance and executive leadership
- Design and execute customer success plans, including defined objectives, milestones, risks, and measurable outcomes
- Lead onboarding and enablement efforts, ensuring customers achieve rapid time to value and become self-sufficient, power users of the platform
- Understand each customer’s technical architecture (cloud, Kubernetes, and infrastructure environments) and proactively recommend improvements and new use cases
- Leverage APIs, scripting, and data tooling to automate workflows, perform bulk configuration updates, and improve operational efficiency
- Partner with customers to solve complex technical and data challenges, demonstrating strong problem-solving and analytical skills
- Act as the voice of the customer by collaborating with Product and Engineering on feature requests, issue triage, and roadmap influence
- Monitor customer health, usage trends, and success metrics, proactively identifying risks and driving mitigation strategies
- Collaborate cross-functionally with Support, Product, Engineering, Sales, and Customer Success to ensure seamless customer experiences
- Contribute to building scalable processes, documentation, and best practices across the TAM organization
- Drive renewal and expansion opportunities by demonstrating value and aligning solutions to evolving customer needs
- Operate effectively in ambiguous environments, taking ownership of outcomes and stepping outside defined responsibilities when needed
Skills
- Strong hands-on data analysis skills using tools such as Excel, SQL, Databricks, Python, R, or similar
- Experience Troubleshooting On-Prem and Cloud based network traffic (for SaaS technologies)
- Experience identifying, troubleshooting, and resolving complex data and configuration issues
- Experience working with REST APIs and automating workflows within SaaS platforms
- Understanding of cloud infrastructure across AWS, Azure, and GCP
- Experience in a customer-facing, enterprise SaaS environment with ownership of customer success and problem resolution
- Strong understanding of enterprise IT environments, cloud infrastructure, and organizational dynamics
- Experience with onboarding, implementation, or post-sales technical advisory roles
- Strong intellectual curiosity and a proactive approach to learning new technologies and tools
- Excellent communication skills, with the ability to explain complex technical topics to diverse audiences
- Strong problem-solving and analytical thinking capabilities
- Ability to work independently while managing multiple priorities across a portfolio of customers
- Experience working cross-functionally across distributed or remote teams
- Positive, solution-oriented attitude with resilience in the face of ambiguity
- Deep understanding of customer business objectives and FinOps best practices
- Experience with Kubernetes/OpenShift and cloud-native technologies, including monitoring, cost optimization, and infrastructure management
- Familiarity with infrastructure observability and cost management tools (e.g.Cloudability, Kubecost, Turbonomic or similar platforms)
- Experience supporting customers in containerized or distributed systems environments
- Certifications across AWS, Azure, GCP, or Kubernetes (CKA, CKAD, etc.)
- Experience managing a portfolio of enterprise customers
- Experience contributing to product feedback loops, feature prioritization, or roadmap discussions
Company Overview
IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions. It was founded in 1911, and is headquartered in Armonk, New York, USA, with a workforce of 10001+ employees. Its website is http://www.ibm.com.Company H1B Sponsorship
IBM has a track record of offering H1B sponsorships, with 279 in 2026, 2993 in 2025, 3258 in 2024, 2139 in 2023, 1807 in 2022, 1156 in 2021, 2669 in 2020. Please note that this does not guarantee sponsorship for this specific role.