Note: The job is a remote job and is open to candidates in USA. OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. They are seeking a Collector 1 to work collaboratively with members to resolve account delinquencies and ensure a positive member experience.
Responsibilities
- Contact members to resolve delinquency
- Prepare repossession files
- Assist with GAP and payment protection claims
- Process account transactions
- Perform account maintenance
- Address overdrawn accounts and losses
- Provide professional and knowledgeable service
- Support collections questions for other teams
- Meet service standards and goals
- Retain member relationships
- Comply with all regulatory and internal procedures
Skills
- Applicants must reside in Oregon, Washington, or Idaho for this remote role
- At least one year of experience in collections or a similar role
- Proficiency in Microsoft Office
- General knowledge of bankruptcy, CPI, titles, credit reporting, loan products, repossessions, account maintenance, deceased accounts, straw loans, and ACH setup
Benefits
- Low-cost medical, dental, and vision insurance
- 401(k)-retirement plan with employer match
- Paid time off in addition to 13 paid holidays
- Tuition reimbursement for eligible education and training
- Company-paid long-term disability
Company Overview
We’re OCCU — a member-owned, not-for-profit financial cooperative in Oregon and Washington. It was founded in 1956, and is headquartered in Springfield, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://www.myoccu.org/.