Note: The job is a remote job and is open to candidates in USA. LangChain is focused on making intelligent agents ubiquitous, providing a platform for building and operating AI agents at scale. The role of Commercial Account Manager involves managing customer relationships post-sale, ensuring high retention rates, and driving customer success through effective partnership and communication.
Responsibilities
- Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates
- Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles
- Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers
- Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams
- Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey
- Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain
Skills
- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS
- A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention)
- Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers
- A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment
- Direct experience at a high-growth, developer-first, or AI/ML infrastructure company
- Experience managing renewals in a consumption or usage-based pricing model
Benefits
- Medical, dental, and vision coverage
- Flexible vacation
- A 401(k) plan
- Life insurance
Company Overview
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. It was founded in 2022, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.langchain.com.