Note: The job is a remote job and is open to candidates in USA. Kforce is a recruitment company seeking a Content Coordinator to curate and optimize content across Microsoft 365 experiences. The role involves evaluating content quality, developing curation frameworks, and analyzing performance metrics to enhance customer engagement and satisfaction.
Responsibilities
- Curate and optimize content collections across Microsoft 365 experiences, ensuring customers receive the most relevant, engaging, and high-performing content
- Evaluate content quality, design effectiveness, relevance, diversity, and customer value across multiple content types and product surfaces
- Identify gaps, opportunities, and emerging trends to inform future content investments and curation priorities
- Develop scalable curation frameworks, quality standards, and content evaluation methodologies
- Analyze content performance metrics, customer engagement signals, experimentation results, and usage trends to understand what drives successful customer outcomes
- Synthesize large datasets into clear recommendations that influence content strategy, business decisions, and product priorities
- Establish success criteria and measurable KPIs for content initiatives and curation programs
- Use data to identify optimization opportunities and inform content lifecycle decisions
- Partner with cross-functional teams to define, execute, and evaluate content experiments
- Design and assess experimentation frameworks that measure content effectiveness and customer impact
- Translate experiment outcomes into evidence-based recommendations that improve engagement, adoption, and overall customer satisfaction
- Continuously iterate on curation strategies using performance insights and customer feedback
- Apply strong visual design judgment to assess content quality, composition, storytelling, usability, and customer appeal
- Recognize patterns in successful designs, layouts, templates, imagery, and creative assets
- Evaluate content through both creative and analytical lenses, balancing visual excellence with measurable performance outcomes
Skills
- Bachelor's degree in Design, Communications, Data Analytics, Marketing, or a related field
- 5+ years of experience in content strategy, content curation, product strategy, design research, or a related discipline
- Demonstrated experience analyzing data and translating insights into recommendations that drive business or customer outcomes
- Hands-on experience using CMS tools to curate, organize, and publish content collections
- Experience working with dashboards, performance metrics, reporting tools, and data visualization techniques
- Strong understanding of visual design principles, content quality evaluation, layout composition, and customer-centered design
- Passion for understanding customer behavior and translating insights into exceptional content experiences
- Excellent problem-solving, communication, and storytelling skills
- Ability to operate effectively in ambiguous environments and influence cross-functional stakeholders
- Demonstrated ability to combine analytical thinking with strong creative judgment
- Experience supporting digital content ecosystems, content marketplaces, creative platforms, or productivity software products
- Experience with experimentation methodologies, testing frameworks, or customer engagement analytics
- Experience partnering with design, content, product, and business stakeholders
- Familiarity with AI-powered content experiences, personalization systems, recommendation engines, or content discovery platforms
Benefits
- Comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees
- Salaried personnel receive paid time off
- Hourly employees are not eligible for paid time off unless required by law
- Hourly employees on a Service Contract Act project are eligible for paid sick leave
Company Overview