Note: The job is a remote job and is open to candidates in USA. Project Expedition is a rapidly growing travel company seeking a Supply-Content Specialist to join their Supplier Partnerships Team. This role focuses on onboarding new Tour Operators and suppliers, ensuring a successful launch and long-term success on their platform while managing multiple projects and building relationships with suppliers.
Responsibilities
- Manage the onboarding process for assigned suppliers, ensuring a smooth and efficient launch experience
- Follow established onboarding processes, playbooks, and documentation to maintain consistency and quality
- Track and achieve onboarding KPIs, including time to launch, activation rates, and content quality standards
- Coordinate onboarding activities across multiple internal teams
- Serve as the primary point of contact for suppliers throughout onboarding and early-stage development
- Provide guidance, training, and best-practice recommendations to help suppliers succeed on the platform
- Respond to supplier questions and proactively address onboarding challenges
- Escalate complex issues when necessary while maintaining a positive supplier experience
- Review supplier content to ensure it meets platform standards and quality expectations
- Optimize product descriptions, inclusions, meeting points, imagery, and other content for conversion
- Conduct quality assurance reviews before products go live
- Partner with suppliers to resolve content gaps and improve overall product quality
- Work closely with Supply Operations and technical teams to support supplier integrations
- Assist with onboarding-related technical tasks and connectivity validation
- Troubleshoot day-to-day onboarding issues and identify whether they are operational or technical in nature
- Collaborate with internal teams to ensure issues are resolved efficiently
- Identify onboarding bottlenecks and opportunities to improve efficiency
- Recommend updates to onboarding workflows, documentation, and playbooks
- Track supplier onboarding performance and share insights with the broader team
- Support initiatives that improve supplier activation, content quality, and long-term supplier success
- Leverage AI to optimize and automate repetitive tasks and processes
Skills
- 2-4 years of experience in supplier onboarding, account management, operations, content management, or a similar role
- Strong organizational and project management skills
- Exceptional attention to detail and commitment to quality
- Comfortable managing multiple onboarding projects simultaneously
- Strong communication and relationship-building skills
- Ability to work cross-functionally with both operational and technical teams
- Basic understanding of how APIs deliver pricing, availability, and content into a platform
- Comfortable working with large amounts of data across multiple systems and CRMs
- Self-motivated and able to work independently in a fast-paced environment
- Fluent in English with strong written communication skills
- Marketplace, e-commerce, or travel industry experience
Benefits
- Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
- 15 days of leave (increases to 20 days at 2 years tenure)
- Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
- 401K company plan
- Annual work from home budget $500
- Annual training budget of $250
- TSA PreCheck (worth $80)
- Annual Project Expedition tour credits of $750
- Employee discounts on thousands of tours and activities
Company Overview
Project Expedition is a discovery and booking website for things to do in travel destinations around the world. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is http://www.projectexpedition.com.