Note: The job is a remote job and is open to candidates in USA. TeamDynamix is seeking a dedicated, driven Customer Account Executive to join our remote Customer Success team. In this role, you will own and grow a portfolio of existing customer accounts with a strong emphasis on revenue expansion, skillfully navigating complex customer needs and negotiating commercial outcomes.
Responsibilities
- Own and manage a book of existing customers, driving account expansion, and long-term growth
- Partner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationships
- Identify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accounts
- Develop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussions
- Proactively engage customers to uncover needs for consulting, implementation, and professional services
- Collaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunities
- Generate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreach
- Maintain accurate pipeline management, forecasting, and CRM hygiene
Skills
- Associate degree required
- 3–5+ years of quota-carrying SaaS sales experience with expansion or account management focus
- Proven track record of driving expansion sales within existing enterprise accounts, particularly within public sector organizations
- Experience using Salesforce to manage pipeline, forecast revenue, and track customer engagement
- Excellent active listening, critical thinking, and objection-handling skills
- Exceptional time management and organizational abilities
- Team-oriented with a proven ability to collaborate across sales, solutions, and services teams
- Ability to travel multiple times per year
- Bachelor's degree preferred
- Highly preferred: Experience in ITSM, ESM, PPM, iPaaS, or related workflow technology markets
Benefits
- Offers Commission
- Comprehensive health insurance plans.
- Wellness programs that promote physical and mental well-being.
- Traditional and Roth 401(k) savings options with company match.
- Remote-first with flexible working hours.
- Prioritized work-life balance, with 15 observed days off in addition to PTO.
- Family-friendly policies including paid parental leave.
- Paid life insurance, short-term, and long-term disability insurance.
- Regular acknowledgement of achievements with recognition programs.
- Counseling services and resources for personal and professional challenges.
- Transparent communication about company goals, strategy, and performance.
- Regular feedback sessions and performance reviews.
- Anti-bias and anti-harassment training programs.
- Trust and autonomy in decision-making within your role.
- Work environment that encourages you to be your authentic self.
- Flat management structure with approachable leaders who want to hear your feedback.
Company Overview
TeamDynamix is a SaaS company that offers process consulting, and managed and implementation services. It was founded in 2001, and is headquartered in Columbus, Ohio, USA, with a workforce of 51-200 employees. Its website is https://www.teamdynamix.com/.