Note: The job is a remote job and is open to candidates in USA. TDS Global Solutions partners with respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations across the United States and worldwide. They seek experienced Customer Success and Customer Support professionals to help deliver outstanding customer experiences, strengthen client relationships, and drive operational excellence. The role involves supporting multiple client engagements and building long-term relationships with exceptional talent for current and upcoming opportunities.
Responsibilities
- Our recruiting team will review your experience against current and upcoming client engagements
- Qualified candidates may be invited to participate in an introductory conversation to discuss their background, achievements, and career interests
- Your profile will be retained for consideration as new opportunities become available
- When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail
Skills
- Recent Customer Success, Customer Support, Client Services, Account Management, or Service Delivery experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is required
- Experience managing customer relationships, customer support operations, service delivery, or client success initiatives
- Strong understanding of customer experience principles, operational performance, and customer satisfaction metrics
- Excellent communication, relationship management, and problem-solving skills
- Experience collaborating with cross-functional teams to improve customer outcomes and business performance
- Authorized to work in the United States
- Experience supporting enterprise or global Customer Experience organizations
- Experience leading customer-facing teams within multi-site or global delivery environments
- Experience with customer experience platforms, CRM systems, or contact center technologies
- Experience supporting digital customer experience, AI-enabled customer support, or automation initiatives
- Experience presenting business reviews, performance metrics, or strategic recommendations to executive leadership
Company Overview