[Remote] Customer Sales Associate - Inbound Sales (U.S)

Note: The job is a remote job and is open to candidates in USA. Domestic & General is seeking energetic customer service/sales representatives for their Customer Sales Associate - Inbound Sales role. The position involves delivering excellent customer experiences, resolving inquiries, and creating sales opportunities for extended warranty plans.

Responsibilities

• Assist existing and new customers with incoming sales opportunities
• Responsible for closing extended warranty sales with the assistance of outbound call diallers
• Provide solutions to customer needs in a fast-paced and energetic environment
• Formulate business decisions based on information provided during the call
• Proficient approach to explaining products and services to existing and prospective customers
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers
• Accurately document information within multiple database systems
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner
• Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales

Skills

• 1-3 years of Customer Service and Sales experience, in a call center environment
• Genuine desire to provide exceptional customer service
• Ability to understand first call resolution
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills
• Self-motivated, able to work independently, and a desire to learn and succeed
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic
• Highly reliable with the ability to maintain regular attendance and punctuality
• High School Diploma or GED required
• Applicants must have the legal right to work in the United States

Company Overview