Note: The job is a remote job and is open to candidates in USA. ACC Premiere is dedicated to delivering exceptional customer service experiences for consumers of well-known brands through various communication channels. They are seeking a Customer Service Escalation Specialist to handle customer inquiries, troubleshoot issues, and enhance customer retention.
Responsibilities
- Handle customer inquiries via phone, email, and chat; some outbound calls/emails required
- Provide information about products and processes
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information
Skills
- Experience operating PCs to Type, Navigate the Internet, Search Databases, etc
- Experience in an environment in which customer interaction is required
- Excellent oral and written communication skills in English
- Enjoys working on a team
Benefits
- Paid training
- Supply the equipment you will need
- Health, dental, vision, and life insurance
- 401(k)
- Daily Pay
- Employee assistance program
- Gym membership subsidy
- Referral Program
Company Overview
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. It was founded in undefined, and is headquartered in Southington, Connecticut, US, with a workforce of 1001-5000 employees. Its website is https://www.ACCPremiere.com.