Note: The job is a remote job and is open to candidates in USA. Allianz Trade in North America is a trusted insurance and asset management company seeking a Customer Service Partner. The role involves managing and resolving client requests, liaising with the Direct Sales Force, and identifying process improvements to enhance customer retention and business production.
Responsibilities
- Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency
- Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
- Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
- Responsible for managing collection of past due invoices and other policy items for assigned portfolio
- Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
- Support implementation of Voice of the Customer initiatives in the region
Skills
- Bachelor's Degree preferred
- 1-2 years of Customer service or administrative experience
- Spanish speaking is a plus
- Highly computer literate with proficiency in Word, Excel and similar software
- Exceptional internal & external client service mentality
- Excellent trouble shooting skills
- Ability to assimilate and apply information from multiple functions
- Excellent written and verbal communication skills
- Excellent technical and analytical skills
- Proven ability to manage multiple work functions in a high volume setting
- Self motivated & team player
- Strong people skills and ability to manage external customers including broker partners and internal agents
- High level of organization
- High level of computer literacy with an ability to quickly acclimate to new systems
- Prior customer service experience
- Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes
- (Generative) Artificial Intelligence or GenAI or AI
- Data Analysis
- (Microsoft) Copilot
- ChatGPT
Benefits
- Competitive compensation
- Annual bonus eligibility and/or commission structure opportunities
- 401(k) discretionary match of up to 6%
- Flexible work schedules
- Health and wellness benefits
- Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
- Tuition Reimbursement
- Family care resources, including fertility and adoption benefits
Company Overview
Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of Surety bonds, debt collection processes, e-commerce credit insurance, structured trade credit and political risk. It was founded in 1883, and is headquartered in Baltimore, Maryland, US, with a workforce of 501-1000 employees. Its website is https://www.allianz-trade.com/en_US.html?utm_medium=social&utm_source=linkedin&utm_campaign=linkedin_homepage .