Note: The job is a remote job and is open to candidates in USA. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Customer Service Representative to provide excellent phone call experiences and maintain a productive remote work environment. This role requires candidates to have their own equipment and to be available for various shifts, including 2nd and 3rd shifts.
Responsibilities
- Candidates are required to provide their own equipment for this role
- Training is conducted with cameras on, so a webcam is required during the first 2 weeks
- Candidates must demonstrate they can maintain a productive, interruption-free remote work environment
- All Candidates must have: Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable
- AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION
- Core i3 with 8GB of RAM or higher
- Candidate must have a minimum of 30mbps upload and 30mbps download
- Run internet speed test at www.speedtest.net
- Candidate must have a minimum of Windows 10 on computer
- Must have modem connection - Must be hardwired to your computer via ethernet cable
- Home computer, monitor and headset that will allow agent to answer calls
- Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions
- The below metrics are implemented and monitored: Schedule Adherence - At least 94% of work attendance Aftercall Work (ACW) Average - Less than 4 seconds Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken during calls
Skills
- Call center experience required
- Excellent communication skills
- Intermediate knowledge of computer applications
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle
- Candidates must demonstrate they can maintain a productive, interruption-free remote work environment
- All Candidates must have: Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable
- Core i3 with 8GB of RAM or higher
- Candidate must have a minimum of 30mbps upload and 30mbps download
- Candidate must have a minimum of Windows 10 on computer
- Must have modem connection - Must be hardwired to your computer via ethernet cable
- Home computer, monitor and headset that will allow agent to answer calls
- Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions
Company Overview
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://dexian.com.