Note: The job is a remote job and is open to candidates in USA. Comrise is seeking a Customer Service Representative to manage the order-to-delivery process for assigned customer accounts. The role involves ensuring accurate order entry, monitoring deliveries, and maintaining strong relationships with customers while driving process improvements.
Responsibilities
- Oversee the entire order-to-delivery process for assigned customer accounts
- Ensure accurate and timely entry of customer orders into the system
- Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment
Skills
- Bachelor's degree in business administration, Supply Chain Management, or a related field or equivalent experience
- Minimum of 2-5 years of experience in order management, customer service, or account management
- Strong understanding of order processing and supply chain management principles
- Proven track record of success in account/customer management
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
- Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change
- Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods
- Enjoys special projects and taking ownership raises hand for new initiatives, testing, documentation, and process fixes
- Detail-oriented with strong organizational and time-management skills
- Ability to work independently and as part of a team
- Problem-solving skills with a proactive approach to addressing issues
- Experience in the healthcare or medical device industry
- Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to understand complex healthcare products and services and effectively communicate their value to customers
- Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements
Company Overview
Headquartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. It was founded in 1984, and is headquartered in Woodbridge Township, New Jersey, US, with a workforce of 1001-5000 employees. Its website is https://comrise.com/?source=linkedin_about.Company H1B Sponsorship
Comrise has a track record of offering H1B sponsorships, with 5 in 2025, 11 in 2024, 9 in 2023, 7 in 2022, 7 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.