Note: The job is a remote job and is open to candidates in USA. Concentric Power Services is the first national industrial power services organization delivering forklift and critical power solutions. The Customer Service Representative is responsible for managing information and processes surrounding customer experiences, providing assistance to customers, and acting as a liaison between various departments to ensure high standards are met.
Responsibilities
- Reliable attendance and punctuality
- Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed
- Answer incoming calls with a positive attitude and professional demeanor
- Track and manage customer assets and update customer contracts as needed
- Work safely, follow all safety requirements, and complete safety training as required
- Work independently or with a team in a professional manner
- Other duties as assigned by supervisor
Skills
- High School or GED Diploma required
- Must have proficient computer skills with Excel, Word, and data management capabilities
- Strong communication, problem solving, and analytical skills
- Ability to organize work and work independently, with limited supervision
- Ability to work collaboratively with individuals from diverse backgrounds across locations and departments
- Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs
- Ability to adapt to a fast-changing environment
- Must be able to pass a background check and drug screen
- Willingness to work occasional overtime
- Travel up to 5% of the time, some overnight travel required
- Prefer an associate degree from an approved two-year college or university or equivalent experience
- Previous Enterprise Resource Planning (ERP) system experience a plus
Benefits
- Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
- Three medical plan options with employer premium contribution that start on day one.
- Employee paid dental and vision insurance that starts on day one.
- Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
- Medical and dependent care Flexible Spending Accounts (FSA) available.
- Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
- Company 401K plan with 100% match on the first 4% of employee contributions.
- 8 paid holidays.
- Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
- We offer employee paid accident, critical illness, and hospital indemnity insurance.
- We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
- Training and mentoring – Learn from our experts in the industry.
- Advancement opportunities.
Company Overview