Note: The job is a remote job and is open to candidates in USA. Child's Play School is seeking a Customer Service Support Specialist to provide outstanding support to families throughout enrollment, registration, and program participation. This remote role focuses on answering inquiries, resolving concerns, maintaining records, and ensuring a positive family experience.
Responsibilities
- Respond to inquiries via phone, email, and chat
- Assist families with enrollment and account-related questions
- Resolve customer concerns professionally and efficiently
- Maintain accurate records of customer interactions
- Update customer information in company systems
- Coordinate with internal teams to resolve issues
- Provide scheduling and administrative support
- Deliver exceptional customer service experiences
Skills
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in a remote environment
- Professional and customer-focused attitude
- Comfortable using online communication tools
- Customer service or administrative experience
Benefits
- Remote work flexibility
- Paid training
- Flexible scheduling
- Career advancement opportunities
- Supportive work environment
Company Overview
At Child's Play, we believe that children grow, learn, and thrive by exploring the world around them. It was founded in 2019, and is headquartered in Oakland, California, US, with a workforce of 2-10 employees. Its website is https://www.childsplaywonderschool.com.