Note: The job is a remote job and is open to candidates in USA. Five Star Solutions is dedicated to providing excellent customer service and is seeking individuals to assist customers with inquiries regarding goods and services. The role involves managing inbound calls, providing solutions, and maintaining a professional attitude throughout customer interactions.
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Skills
- Previous 3-6 months customer service or customer support experience
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
- Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Processor: Intel® Core™ i5-8250U Series or greater
- Memory: 8GB on Windows 10 or 11 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB DSP headset
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
- Firewall must be enabled (Will be checked prior to allowing login to system)
- Must be hardwired to your modem or router/ No Wi-Fi or extenders
- Previous 3-6 months call center or office background experience
Company Overview
Powered by People. Elevated by Technology. At Five Star Solutions, we bridge the gap between digital innovation and human connection. It was founded in 1986, and is headquartered in Sioux Falls, South Dakota, USA, with a workforce of 1001-5000 employees. Its website is http://fivestarcallcenters.com/.