Note: The job is a remote job and is open to candidates in USA. NetSuite is a company under Oracle that is seeking a Customer Success Executive to drive value realization and long-term success for high-impact customers. The role involves building executive relationships, ensuring customer satisfaction with Oracle Health solutions, and leading cross-functional collaboration to optimize customer outcomes.
Responsibilities
- Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment
- Lead strategic business reviews, roadmap discussions, and long-term planning sessions
- Represent the customer’s voice within Oracle Health and ensure internal alignment to their priorities
- Drive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments
- Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization
- Monitor customer health, identify risk signals early, and coordinate mitigation plans
- Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience
- Facilitate resolution of complex issues, acting as the escalation point and ensuring timely, high-quality outcomes
- Advocate for customer needs in product planning and innovation discussions
- Develop and execute customer success plans, communication cadences, and governance structures
- Ensure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicated
- Maintain accurate account documentation, forecasting inputs, and health assessments
- Protect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategy
- Partner with account teams to influence renewals, expansion cycles, and value-based selling motions
- Support commercial planning through insights on customer priorities, risks, and partnership trajectory
- Contribute to continuous improvement across the Customer Success organization by sharing insights, best practices, and lessons learned
- Mentor junior team members and support organizational development initiatives
Skills
- Applicants are required to read, write, and speak the following languages: English
- 6 to 10+ years of experience
- Strong business acumen
- Executive communication skills
- Ability to navigate complex environments
- Championing customer needs
- Mitigating risk
- Accountable for retention, adoption, partnership strategy, and overall customer experience
- Develop and maintain strong relationships with senior customer executives
- Lead strategic business reviews, roadmap discussions, and long-term planning sessions
- Represent the customer's voice within Oracle Health
- Drive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments
- Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization
- Monitor customer health, identify risk signals early, and coordinate mitigation plans
- Orchestrate collaboration with product, services, support, sales, and operations
- Facilitate resolution of complex issues
- Advocate for customer needs in product planning and innovation discussions
- Develop and execute customer success plans, communication cadences, and governance structures
- Ensure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicated
- Maintain accurate account documentation, forecasting inputs, and health assessments
- Protect and grow existing customer relationships by identifying expansion opportunities
- Partner with account teams to influence renewals, expansion cycles, and value-based selling motions
- Support commercial planning through insights on customer priorities, risks, and partnership trajectory
- Contribute to continuous improvement across the Customer Success organization
- Mentor junior team members and support organizational development initiatives
Benefits
- May be eligible for equity.
- Eligible for commission with an estimated pay mix of 60/40 - 90/10.
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Company Overview
NetSuite is cloud computing company dedicated to delivering business applications over the internet. It was founded in 1998, and is headquartered in Redwood Shores, California, USA, with a workforce of 10001+ employees. Its website is https://www.netsuite.com/portal/home.shtml.