Note: The job is a remote job and is open to candidates in USA. Peak Support is dedicated to providing exceptional service and a positive work environment. They are seeking a Customer Success Facilitator to support customers in launching and growing AI-powered dropshipping businesses by guiding and coaching them through structured programs.
Responsibilities
- Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure
- Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization
- Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
- Track customer progress and identify opportunities for intervention or additional support
- Build strong customer relationships to drive engagement, retention, and success
- Collaborate with internal teams to provide customer feedback and improve training materials
- Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
- Support community engagement and facilitate discussions within coaching groups
Skills
- Proven experience in facilitation, training, coaching, or customer success roles
- Strong presentation and public speaking skills
- Excellent verbal and written English communication skills
- Strong ability to create accountability and encourage action during live sessions
- High level of integrity and accuracy in CRM documentation and process tracking
- Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly
- Strong organizational and follow-up skills
- Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred
- Background in training, learning & development, or coaching
- Experience facilitating virtual workshops or webinars
- Strong understanding of online business models, paid ads, and customer journey management
- Passion for helping entrepreneurs succeed
Company Overview
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies. It was founded in 2015, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.peaksupport.io/.