Note: The job is a remote job and is open to candidates in USA. AudioCodes Ltd. is a global leader in enterprise voice solutions and voice AI innovation. The Customer Success Manager will manage a portfolio of strategic Meeting Insights customers, focusing on adoption, retention, and value-led expansion while collaborating with Sales, Product, Support, and R&D to drive customer outcomes.
Responsibilities
- Own a portfolio of strategic NA accounts, with responsibility for adoption, customer health, retention, and expansion
- Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes
- Guide customers through trials, onboarding, and value validation, helping convert successful trials into commercial commitments within agreed timelines
- Identify new use cases and expansion opportunities across departments, teams, users, and business units
- Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities
- Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth
- Partner closely with Sales on renewals, expansion strategy, and account development
- Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams
- Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans
- Maintain accurate CRM updates, account plans, risks, opportunities, and customer activity records
- Act as the voice of the customer internally across Product, R&D, Marketing, Sales, and Support
- Contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights
Skills
- 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS or enterprise technology
- Proven experience managing enterprise or complex B2B customers
- Strong understanding of adoption, retention, renewals, and value-led expansion
- Commercially aware, with the ability to identify growth opportunities and partner effectively with Sales
- Ability to engage and influence senior stakeholders, champions, decision-makers, and technical teams
- Strong relationship-building skills
- Data-driven and structured, with strong follow-up and account management discipline
- Builder mindset - comfortable working hands-on in an evolving CS environment and collaborate effectively across international time zones while working remotely
- Candidates must be able to communicate clearly, professionally, and confidently in English
- Experience with Salesforce, Jira and CS tools - advantage
- Familiarity with collaboration, voice, UC, Microsoft Teams, Zoom, or AI-driven solutions - advantage
Benefits
- Medical (with an HSA option and company contribution)
- Dental
- Company-paid vision insurance
- Flexible Spending Account
- Employee Assistance Program
- Company-paid basic life insurance (2x salary)
- Short and long-term disability
- Voluntary life insurance
- 401(k)-retirement plan with company matching
- Generous paid time off (vacation, sick, and floating holidays)
- Flexible schedule
- Paid parental leave
- Opportunities for professional growth with tuition and travel reimbursement
- Employee referral program
- Medical, dental, and vision benefits to eligible same-sex and opposite-sex domestic partners
Company Overview
AudioCodes designs, manufactures and sells advanced Voice over IP and converged VoIP and Data networking products and applications to It was founded in 1993, and is headquartered in Lod, HaMerkaz, ISR, with a workforce of 1001-5000 employees. Its website is http://audiocodes.com.Company H1B Sponsorship
AudioCodes has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2025, 7 in 2024, 3 in 2023, 2 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.