Note: The job is a remote job and is open to candidates in USA. ExecutiveID & Search is a growing GovTech provider dedicated to building innovative platforms that power local economic development. The Customer Success Specialist role focuses on supporting a growing network of cities, counties, and economic development organizations by guiding them through onboarding and ensuring long-term partner success.
Responsibilities
- Guide cities, counties, and EDOs through onboarding and help them hit the ground running
- Be a responsive, knowledgeable point of contact for customer questions and day-to-day support
- Build and maintain knowledge base articles, guides, and self-serve resources
- Plan and facilitate webinars that educate and empower our government and community users
- Partner with internal teams to surface customer feedback and improve the overall experience
- Help ensure the communities we serve are set up for sustained, long-term success
Skills
- Public sector - Experience working in or alongside cities, counties, EDOs, or similar government and community development organizations
- Customer success - 2+ years in Customer Success, Account Management, or a client-facing support role, ideally serving public-sector or mission-driven customers
- Comfortable building strong relationships with government staff and community stakeholders
- Organized, responsive, and proactive, you solve problems before they escalate
- Able to consult customers on best practices and applications of our software
- Genuinely excited about supporting local governments and economic growth
- A strong communicator who thrives in both 1:1 support and group settings, like webinars
- Self-directed and reliable working remotely across distributed teams and time zones
- Experience with CRM tools, data platforms, or SaaS products
- Familiarity with how cities, counties, or EDOs operate
Company Overview
At ExecutiveID & Search, we specialize in placing senior executives through our innovative recruitment model, seamlessly bridging the gap between traditional retained and contingent recruiting. It was founded in undefined, and is headquartered in Charlotte Metro Area, US, with a workforce of 11-50 employees. Its website is http://www.executiveid.net.