Note: The job is a remote job and is open to candidates in USA. Yubico is the creator of secure passkeys and a leading provider of hardware authentication security keys. The Deal Desk Analyst will be responsible for providing deal support to the Global Sales team, streamlining processes, and collaborating with cross-functional departments to enhance operational efficiency.
Responsibilities
- Serve as the primary Deal Desk liaison for the field sales team, with a dedicated focus on streamlining quoting processes and leading educational initiatives to reinforce channel best practices
- Offer comprehensive support and coverage for Enterprise Quoting as required, ensuring high-quality output
- Engage proactively in the early stages of complex deal cycles to provide strategic advice to account executives on pricing strategies, deal construction, and the selection of appropriate contracting vehicles
- Collaborate extensively with cross-functional departments, including Sales, Finance, Legal, and Supply Chain, to manage and resolve non-standard or intricate transactions
- Partner closely with the Deal Desk Manager to develop and execute renewal strategies for historically complex accounts, ensuring long-term alignment with company objectives
- Rigorously verify that all deals adhere to corporate compliance policies and are structured to support accurate, high-efficiency downstream processing
- Facilitate and optimize Salesforce booking and fulfillment workflows by coordinating seamlessly with billing, order entry, and supply chain teams to reduce turnaround times
- Administer, maintain, and regularly update the Deal Approval Matrix and channel documentation to ensure internal transparency
- Identify and drive cross-functional process improvements, managing the documentation and communication of policy updates and standardized templates
- Provide ongoing support to the Sales Operations team through ad-hoc projects, bug reporting, and the implementation of procedural enhancements
- Maintain high availability and commitment for extended hours during critical end-of-quarter periods to ensure all pending deals are processed
- Demonstrate a high degree of resourcefulness and self-sufficiency, executing complex tasks with both speed and technical precision
- Serve as the designated team lead and point of contact in the absence of the Deal Desk Manager, providing leadership and guidance to the team
Skills
- Demonstrated expertise in establishing, documenting, and implementing scalable best practices for the deal desk, ensuring seamless alignment between strategic deal development and downstream order administration
- A minimum of 5 years of professional experience in sales support, sales operations, or sales enablement, specifically within the enterprise software or technology hardware sectors
- Proven ability to thrive within a global operations environment, including the flexibility to adjust working hours to support various time zones and critical business cycles
- Strong preference for candidates with direct prior experience in Deal Desk activities, including deal modeling, complex pricing structures, and contract vehicle determination
- Proficiency in Salesforce, with the ability to facilitate and optimize complex booking and fulfillment workflows to reduce turnaround times
- A deep understanding of cross-system data integrity and technical precision, ensuring that all structured deals support accurate financial and supply chain reporting
Benefits
- Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite.
- Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
- Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.
- Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.
- Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.
- Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
- Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).
- Commuter Benefits. If you need to commute to the office, we offer commuter benefits.
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