Note: The job is a remote job and is open to candidates in USA. RadNet is a leader in radiology, committed to delivering quality, value, and access in healthcare. As a Digital Health Technical Support Analyst, you will support product help requests, troubleshoot issues, and ensure optimal performance of systems while collaborating with various teams to enhance healthcare technology solutions.
Responsibilities
- Support product help requests and troubleshoot to resolve any issues
- Server Monitoring and Optimization: monitoring of servers, ensuring optimal performance and proactively addressing potential issues
- Analyze and measure product efficiency and usage
- Drive automation and efficiency initiatives to reduce manual effort and improve response times
- Work with professional resources with PACS, viewer and other applications concerning issues, questions and configurations
- Coordinate, document and maintain policies and procedures that drive security, disaster recovery, data integrity, and workflow in regards to the system/servers
- Coordinate remotely with other IT departments to come up with and implementation strategies
- Maintain strong relationships with key stakeholders (clinical teams, operations, IT leadership)
- On site coordination with IT departments as they integrate new systems that may affect the product
- Ensure high-quality communication during incidents and ongoing support activities
- Provide on-site coordination with IT teams to support the integration of new and current systems
- Collaborate with development and RadNet teams to execute QA testing and ensure high-quality releases
- Provide support for systems and workflows
- Participate and contribute in collaboration with internal teams to deliver projects and ensure successful implementation of new systems and processes
- Guide and mentor team members across RadNet in both support and training
- Travel is required for this position, approximately 20% of the time
Skills
- Bachelor's degree in information technology, computer science, or a related field (or equivalent experience)
- Extensive experience in IT support and quality assurance, with a focus on healthcare or medical imaging
- Strong problem-solving, attention to detail, project management and excellent communication skills
- Ability to collaborate effectively with cross-functional teams and drive continuous improvement initiatives
- Must be able to work in a fast-paced, mission critical environment
- Demonstrated ability to work independently and collaborate with teams through operational improvement process
- Experienced in troubleshooting PC and basic network related problems in a Wintel environment
- Working knowledge in the following areas a plus: Windows 2000/XP/11, Windows Server 2019 Standard, Active Directory, SQL Server, Wintel hardware installation and troubleshooting, RAID configuration, TCP/IP networking
- Preferred experience in training and working in the application of Digital Health technology in areas of health sciences, allied health, health care operations and/or radiology based operations
- Ability to think critically and to develop solutions to PACS, RIS-PACS, PACS network and other health systems related issues is preferred
Benefits
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
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