Note: The job is a remote job and is open to candidates in USA. Marketing Done Right is a digital marketing agency providing a range of services including SEO and Google Ads. They are seeking a Digital Marketing Account Manager to serve as the primary point of contact for clients, ensuring effective communication and campaign performance management.
Responsibilities
- Serve as the primary point of contact for a defined book of assigned clients across SEO, Google Ads, and digital marketing services
- Lead client calls with confidence, providing clear context on campaign performance, strategy rationale, and next steps without defaulting to "I'll find out and get back to you"
- Review campaign performance proactively and surface problems before clients do
- Hold SEO strategists and Google Ads managers accountable to client deliverables and flag delivery gaps through proper internal channels
- Manage client onboarding during the first 30 to 60 days, setting expectations clearly and building trust early
- Maintain accurate task statuses and client communication logs in Asana within 24 hours
- Identify upsell and upgrade opportunities where additional services genuinely serve the client's growth
- Relay website, design, and content feedback between clients and internal teams
- Contribute to process improvements that make the client experience more consistent
Skills
- 3 or more years of account management experience at a digital marketing agency
- Working knowledge of SEO fundamentals and Google Ads is sufficient to hold a substantive conversation with a client about what is working and why
- Strong communicator who gives clients direct answers and owns the conversation rather than deflecting
- Comfortable managing multiple clients and priorities simultaneously without losing the details
- Proficient in Asana and Slack or equivalent project management and communication tools
- Professional, approachable, and able to represent MDR's standards without supervision
- Able to work independently in a fully remote environment
Benefits
- Bonus of $500 to $5,000 per client service upgrade (Based on Upgrade Amount)
- QSEHRA health benefits included
- Flexible schedule with availability during regular business hours for client calls
- Full week between Christmas and New Year's paid
- PTO: 12 days in year one, 15 Days after year two
- Most bank holidays off
Company Overview
Marketing Done Right provides SEO, SEM, social ads, and web development services for local businesses. It was founded in 2018, and is headquartered in Cleveland, Ohio, USA, with a workforce of 11-50 employees. Its website is https://marketingdr.co.