Note: The job is a remote job and is open to candidates in USA. JLL is a leading global provider of real estate and investment management services, and they are seeking a Digital Operations Lead. This role will oversee technology operations for client accounts, manage security compliance, and drive digital transformation initiatives, ensuring high-quality service delivery and stakeholder engagement.
Responsibilities
- Oversee day-to-day technology operations across assigned client accounts, ensuring consistent, high-quality service delivery across all platforms and systems
- Manage end-to-end information security request processes, including client submissions, review coordination, and multi-stakeholder communications on technical compliance matters
- Maintain and regularly update comprehensive technology platform design documents, ensuring accuracy and accessibility for all relevant stakeholders
- Monitor system performance and lead troubleshooting efforts for complex technical issues, engaging appropriate escalation resources as needed
- Manage active technology integrations across multiple enterprise systems and platforms, ensuring seamless interoperability between existing and new solutions
- Develop and maintain standard operating procedures and process documentation for all technology operations
- Establish and track metrics and KPIs to measure technology performance, operational efficiency, and client satisfaction
- Research, evaluate, and pilot emerging technology applications — with a particular focus on AI implementation and automation
- Develop business cases for new technology investments, assessing potential ROI and business impact
- Lead digital transformation projects within client environments, translating technical capabilities into tangible business value
- Implement continuous improvement initiatives to enhance operational efficiency and reduce manual workload through process automation
- Serve as the primary technology liaison between JLL internal teams and client stakeholders, facilitating cross-functional collaboration across IT, operations, and leadership
- Present technology strategies, roadmap updates, and project status to senior leadership and client executives
- Manage vendor relationships and technology partnerships; coordinate with legal and compliance teams on technology-related matters
Skills
- Bachelor's degree in Technology, Information Systems, Business, or a related field; advanced degree (MBA, MS in Technology Management) preferred
- 5–7 years of experience in technology operations, project management, or a similar client-facing technology role
- Demonstrated experience managing complex, multi-stakeholder technology projects from initiation through delivery
- Strong proficiency in Microsoft Power Automate and other automation platforms; hands-on experience with AI tools and implementation strategies
- Working knowledge of information security frameworks, compliance requirements, and system integration methodologies
- Proficiency in technology roadmap development and maintenance; familiarity with ITIL or similar service management frameworks
- Strong analytical and problem-solving capabilities with the ability to translate complex technical concepts into clear business value
- Excellent written and verbal communication skills; comfortable presenting to senior leadership and client executives
- Proven ability to manage multiple priorities simultaneously in a fast-paced, client-facing environment
- Collaborative, cross-functional mindset with the ability to influence without direct authority
- Client-focused approach with strong relationship management and stakeholder engagement skills
- Continuous learning orientation and genuine curiosity about emerging technologies, particularly AI and automation
- Reliable and results-oriented with high attention to detail and strong organizational skills
- Experience in commercial real estate, facilities management, or professional services environments
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Company Overview
We’re a leading professional services firm that specializes in real estate and investment management. It was founded in 1783, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.jll.com/.