Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with an advanced AI-native platform. The Director of Field Alliances Operations will build and manage a team to support the expanding CrowdStrike Partner ecosystem, focusing on operational excellence and strategic alignment with Alliances leaders.
Responsibilities
- Business Partner for Theater leader - be the go to for the Theater leader, helping them manage their business and solve problems, partnering with the extended Alliances operations team
- Build out and manage a team to ensure day-to-day operational excellence of Crowdstrike Alliances team
- Work proactively with Alliances leaders, align with their strategy and priorities
- Lead territory planning, goal setting and quota assigning process for Theater
- Being an expert on operational processes and advisor to Alliances leader(s) and their team(s)
- Working cross-functionally with other Alliances ops teams and leveraging their experience
- Understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis
- Advising on process enhancements and liaising with the IT and capability team
- Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future state
- Instituting best practices and scalable processes including data flow
- Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners
- Help to set up KPIs to help monitor and optimize sales and partner performance
- Onboarding of new hires. Managing knowledge transfer and training materials
- Ability to optimize and prioritize tasks and acting as a point for escalation within the theater region
Skills
- Bachelor's degree
- 10 years People Management experience
- 10 years of Field Sales OR Channel/Partner Operations experience
- Proven experience in managing field territory models
- Proven experience in leading a goaling/quota setting process
- Possess the ability to establish strong partnerships and relationships and successfully work across organizational boundaries
- Ability to quickly synthesize data and provide recommendations
- Excellent presentation and communication skills
- Expertise in business applications including Excel, PowerPoint, Salesforce and PowerBI (Tableau is a plus)
- Curious mind and willingness to constantly improve experience for our partners and internal teams
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
- Eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off
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