Note: The job is a remote job and is open to candidates in USA. AnswersNow is a company dedicated to transforming autism therapy through innovative virtual solutions. They are seeking a Director of Clinician Support & Success to enhance clinician engagement and operational efficiency, utilizing AI-driven tools to support high-quality clinical care.
Responsibilities
- Support clinician onboarding and completion of initial and ongoing training
- Support timely and accurate clinician licensure applications and approvals
- Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows
- Serve as the operational owner of clinician support across platform, portal, and technical questions
- Help optimize clinician schedules and capacity to support success and utilization
- Coordinate clinician coverage during time off to maintain continuity of care for clients
- Ensure clinicians are using available tools and resources to maximize clinical success
- Monitor and improve clinician support experience, including clinician NPS and related feedback trends
- Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families
- Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care
- Establish the 'Clinician Success Playbook,' standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows
- Leverage AI-driven automation and administrative tools to reduce the 'documentation burden' on clinicians, maximizing their capacity for direct client care
- Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support
- Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns
- Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks
Skills
- Education: Bachelor's degree or equivalent in education and experience
- Experience: Minimum of 3-5 years of experience directly supporting clinicians within a digital health or telehealth environment
- Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale
- AI Literacy: Practical experience leveraging AI tools to streamline operations
- Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions
- Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards
- Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams
Benefits
- Fully remote – work from anywhere in the U.S.
- Flexible hours with an async-friendly team culture
Company Overview
AnswersNow is an app that revolutionized autism support by utilizing the use of technology. It was founded in 2016, and is headquartered in Richmond, Virginia, USA, with a workforce of 51-200 employees. Its website is https://getanswersnow.com.