Note: The job is a remote job and is open to candidates in USA. USAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. The Director of Product Development will lead a team focused on shaping the future of value delivery for Property Casualty Auto and Umbrella products, ensuring alignment of business and technology priorities while managing product launches and enhancements.
Responsibilities
- Responsible for development of digital first products supporting the needs and risks of USAA Members
- Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
- Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
- Develops and launches new innovative product offerings as well as auxiliary/enhanced features/services for existing products
- Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
- Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
- Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
- Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
- Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
- Develops and communicates the new product value proposition for the line of business across teams and levels of leadership
- Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
- Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
- Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
- Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Skills
- Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience
- 8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience
- 3 years of direct team lead or management experience
- Experience developing product strategies, product plans and product roadmaps
- Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products
- Knowledge and application of Product Development Life Cycle (PDLC)
- Experience leading an agile product development process, managing multiple products simultaneously
- Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives
- P&C experience in product management, state management or product development
- Experience leading portfolio governance and solution management teams
- Strong track record managing IT investments, budgets, and funding models
- Expertise in driving prioritization, operational excellence, and governance
- Experience operating in SAFe Agile environment
- Ability to align stakeholders and translate strategy into execution
- Proven success managing risks, dependencies, and complex enterprise initiatives
- US military experience gained through military service or gained as a military spouse / domestic partner
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education assists employees with their professional goals
- Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors
Company Overview