[Remote] E-Commerce Product Manager

Note: The job is a remote job and is open to candidates in USA. Tundra Technical Solutions is seeking an E-Commerce Product Manager to oversee the customer-facing experience and implementation of enterprise ecommerce projects. The role involves leading research, managing agile delivery cycles, and collaborating with cross-functional teams to ensure a seamless customer experience.

Responsibilities

• Lead end-to-end research, collection, refinement, and documentation of business requirements for enterprise ecommerce project
• Develop and maintain Business Requirements Documents (BRDs), ensure alignment across engineering, architecture, and product stakeholders
• Partner with cross functional business teams (WebOps Promotions, Digital Merchandising, Company Planning, Marketing, Analytics) to define and validate business needs
• Manage the full agile delivery cycle of new feature requirements: web design, feasibility, sizing, solutioning, SEO design, implementation, QA, UAT, release and measurement
• Collaborate closely with IT partners (Solutions Architect, SFCC Developers, Integration Developers, OMS Developers, etc) to translate business requirements into functional and technical requirements
• Create comprehensive Jira Epics, User Stories, acceptance criteria, sub tasks, and defect tickets
• Participate in daily scrums, backlog refinement, sprint planning, and ad hoc technical meetings related to Order of Operations
• Manage UX design, leading a web designer from hypothesis through design reviews and selection with ability to communicate and align stakeholders
• Conduct Product Owner UAT planning, test-case creation, execution, and validation for UX, analytics, and backend logic changes
• Drive setup, execution, and validation of applicable A/B tests, including configuration, QA, and performance monitoring
• Partner with Analytics to define a/b test success criteria, KPI frameworks, and post test evaluation methodologies
• Collaborate with the broader Innovation team to schedule A/B test timing, SFCC releases, and customer-facing UX and functionality changes
• Monitor production performance post-releases, including promotional accuracy, conversion impacts, error rates, and user reported issues
• Maintain deep understanding of brand-specific promotional strategies, pricing mechanics, loyalty tiers, brand data and customer demographics and preferences, and customer-impact KPIs to inform product decisions
• Partner with Analytics and Leadership on a/b test results and recommended next steps

Skills

• Manage the customer-facing experience and implementation of enterprise ecommerce projects to ensure a seamless customer experience in partnership with cross-functional teams
• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
• Deliver a customer-focused, data-centric, ecommerce product discovery experience for millions of Talbots and Haven Well Within customers
• Lead end-to-end research, collection, refinement, and documentation of business requirements for enterprise ecommerce project
• Develop and maintain Business Requirements Documents (BRDs), ensure alignment across engineering, architecture, and product stakeholders
• Partner with cross functional business teams (WebOps Promotions, Digital Merchandising, Company Planning, Marketing, Analytics) to define and validate business needs
• Manage the full agile delivery cycle of new feature requirements: web design, feasibility, sizing, solutioning, SEO design, implementation, QA, UAT, release and measurement
• Collaborate closely with IT partners (Solutions Architect, SFCC Developers, Integration Developers, OMS Developers, etc) to translate business requirements into functional and technical requirements
• Create comprehensive Jira Epics, User Stories, acceptance criteria, sub tasks, and defect tickets
• Participate in daily scrums, backlog refinement, sprint planning, and ad hoc technical meetings related to Order of Operations
• Manage UX design, leading a web designer from hypothesis through design reviews and selection with ability to communicate and align stakeholders
• Conduct Product Owner UAT planning, test-case creation, execution, and validation for UX, analytics, and backend logic changes
• Drive setup, execution, and validation of applicable A/B tests, including configuration, QA, and performance monitoring
• Partner with Analytics to define a/b test success criteria, KPI frameworks, and post test evaluation methodologies
• Collaborate with the broader Innovation team to schedule A/B test timing, SFCC releases, and customer-facing UX and functionality changes
• Monitor production performance post-releases, including promotional accuracy, conversion impacts, error rates, and user reported issues
• Maintain deep understanding of brand-specific promotional strategies, pricing mechanics, loyalty tiers, brand data and customer demographics and preferences, and customer-impact KPIs to inform product decisions
• Partner with Analytics and Leadership on a/b test results and recommended next steps
• Min 5 years of experience in ecommerce product management
• Bachelor's degree required in a related field
• 8+ years of professional experience in branded retail, ecommerce or consulting environment
• Strong quantitative, analytical, and problem-solving skills
• Experience using Adobe Analytics (or equivalent) to develop hypotheses, define KPIs and drive outcomes
• Experience using tools like Monday.com and Adobe Target (or equivalent) to plan, prioritize and execute both test and personalization at scale
• Strong understanding and demonstrated success using Agile methods
• Excellent communication and project management skills – ability to communicate with internal and external clients to gain understanding of needs with ability to translate those effectively into software requirements
• An entrepreneurial spirit with the ability to work independently and in a collaborative environment

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