Note: The job is a remote job and is open to candidates in USA. Arctiq is a global technology services company specializing in professional and managed services. They are seeking an experienced End User Computing (EUC) Engineer to provide dedicated support and management of the organization's end-user computing environment.
Responsibilities
- Administer and maintain enterprise endpoint management platforms, including SCCM/MECM and Microsoft Intune
- Configure, deploy, and support Windows Autopilot for streamlined device provisioning and onboarding
- Manage and support endpoint infrastructure through Windows Administration Center and related management tools
- Package, deploy, and maintain end-user applications across the enterprise environment
- Oversee operating system lifecycle management, including upgrades, migrations, and refresh initiatives
- Manage endpoint patching and update compliance to ensure systems remain current and secure
- Support and maintain endpoint backup and recovery solutions
- Identify, prioritize, and remediate endpoint vulnerabilities in partnership with security teams
- Administer software licensing and hardware asset management processes and reporting
- Monitor and improve the overall digital employee experience, focusing on endpoint performance and user satisfaction
- Implement and maintain endpoint security baselines, hardening standards, and compliance controls
- Support and troubleshoot enterprise print services and printing infrastructure
- Manage deployment and support of mobile applications across iOS and Android devices
- Provide support for Bring Your Own Device (BYOD) programs and policies
- Monitor endpoint health and performance through proactive monitoring and alerting solutions
- Serve as the dedicated EUC resource, partnering closely with stakeholders to ensure reliable and high-quality end-user support
Skills
- 7+ years of experience in End User Computing, Desktop Engineering, or Endpoint Management roles
- Hands-on experience administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune in an enterprise environment
- Strong experience with Windows Autopilot, endpoint provisioning, and device lifecycle management
- Experience supporting enterprise Windows desktop environments and modern workplace technologies
- Knowledge of endpoint security best practices, vulnerability management, and system hardening
- Experience with application packaging, deployment, and patch management processes
- Familiarity with mobile device management (MDM) solutions and mobile application deployment
- Experience supporting BYOD environments and modern workplace initiatives
- Strong troubleshooting, communication, and customer service skills
- Ability to work independently in a fully remote environment while supporting a dedicated client account
- Experience with enterprise monitoring and endpoint analytics platforms
- Relevant Microsoft certifications related to endpoint management or modern workplace technologies
- Experience working in managed services or dedicated client support environments
- Familiarity with ITIL processes and service management best practices
Company Overview
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