Note: The job is a remote job and is open to candidates in USA. PagerDuty is a leader in Digital Operations Management, trusted by organizations to deliver perfect digital experiences. They are seeking an Account Executive to drive growth within an established customer portfolio, focusing on strategic account management and consultative enterprise selling.
Responsibilities
- Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities
- Build and maintain trusted executive relationships through regular in-person engagement and consultative selling
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention
Skills
- 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software
- Proven success managing a quota in complex, long-cycle enterprise sales
- Demonstrated experience selling to and influencing C-level executives
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting
- Bachelor's degree or equivalent experience
- Expertise applying MEDDICC and Command of the Message (COM) methodologies
- Experience managing high-value accounts
- Track record of success with multi-product sales and solution-based selling models
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills
Benefits
- Bonus
- Commission (50/50 split)
- Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
Company Overview
PagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.pagerduty.com.