Note: The job is a remote job and is open to candidates in USA. UMC Health System is dedicated to providing excellent patient care and is currently seeking an IT Application Analyst-Associate for their Epic Team. This role involves supporting Epic and third-party applications, ensuring optimal performance through implementation, testing, and collaboration with various stakeholders.
Responsibilities
- Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support
- Perform comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues
- Responsible for facilitating workflow design and validation in collaboration with end users
- Assess and document workflows for assigned applications by interviewing/shadowing users
- Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices
- Follow process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data
- Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes
- Reacts quickly and appropriately to situations, such as anticipating needs, making informed decisions, and seizing opportunities
- Responsible for coaching and mentoring junior members of the team
- Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time
- Responsible for updating assigned requests and project tasks, and effectively communicate status updates
- Report risks for projects or requests promptly to the appropriate team members and manager
- Participate in coordinating installation of application changes following change control processes
- Assess incoming incidents and work to resolve issues, or if unable to resolve, escalate appropriately
- Utilize standard departmental process and tools to ensure Service Line Agreement (SLA) compliance
- Participate in on‐call coverage responsibilities
- Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations
- Perform other related duties and responsibilities as required or requested
Skills
- RN License to practice professional nursing in the state of Texas required
- High School Diploma or GED (Bachelor's highly recommended)
- Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
- Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts
- If the employee currently holds a clinical licensure or certification, the employee must maintain their licensure or certification in accordance with their respective state governing board
- Experience with Epic EHR preferred
- ITIL certification preferred
Benefits
- Hybrid if local or fully remote if experienced/certified and not local
- Participate in on‐call coverage responsibilities
- Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations
Company Overview