Note: The job is a remote job and is open to candidates in USA. Lam Research is a leader in semiconductor equipment and is seeking a Field Service Engineer to enhance customer support. This role involves ensuring the operational excellence of complex semiconductor equipment through on-site repairs, troubleshooting, and collaboration with various teams.
Responsibilities
- Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
- Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
- Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
- Troubleshoot and create customer response action plans to support customer needs
- Transparently discuss opportunities and challenges with customer to increase trust
- Provide technical instruction and mentoring for more junior engineers
Skills
- Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience
- Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
- Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
- Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
- Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
- Communication skills, both written and verbal, in English
- Foundational analytical and problem-solving skills
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