Note: The job is a remote job and is open to candidates in USA. Sysco is the global leader in foodservice distribution, and they are seeking a Functional Analyst for A/V Media Services. This role supports the implementation and management of AV and conferencing systems, ensuring effective communication and collaboration across corporate offices.
Responsibilities
- Provide operational support for platforms including Microsoft Teams, Webex, Cisco conferencing solutions, and other room control systems (e.g., Crestron, Logitech, Neat, etc.)
- Act as Tier 1-2 support, escalating complex or systemic issues as needed
- Coordinate with vendors and internal teams to support successful delivery
- Assist in evaluating new AV technologies and follow established AV standards and best practices
- Participate in AV‑related projects such as new room deployments, upgrades, and system refreshes
- Ensures up to date inventory of all A/V related assets
- Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
- Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
- Provides production support and helps drive down technical debt
- Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
- Develop documentation and provide training to users as appropriate
- Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
- Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality
Skills
- Bachelor's degree in CS or equivalent
- 2-4 years of experience in supporting enterprise conferencing or A/V systems (conference rooms, collaboration tools, room hardware)
- Basic knowledge of continuous integration / continuous delivery practices
- Demonstrated customer‑service mindset, with a focus on end‑user experience and issue resolution
- Basic understanding of AV signal flow, room design concepts, and AV networking fundamentals
- Ability to follow global AV standards and deployment guidelines
- Ability to manage multiple support requests, prioritize incidents, and meet response expectations in a fast‑paced environment
- Collaborative team player with a willingness to learn and grow within the AV and conferencing domain
- Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
- Effective interpersonal, teamwork and collaboration skills
- Strong analytical and business problem solving skills
- Strong communication and documentation skills
- AV and IT related certifications are a plus (e.g., CTS, Microsoft, Crestron Fundamentals, Network+)
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