Note: The job is a remote job and is open to candidates in USA. Simply Trabajo is seeking a dedicated and organized Home Care Account Manager to oversee client relationships and ensure high-quality service delivery. The role involves acting as the primary point of contact for clients, coordinating services, and maintaining client satisfaction.
Responsibilities
- Manage and maintain relationships with clients, families, and referral partners
- Serve as the primary contact for client inquiries, concerns, and service-related needs
- Coordinate with caregivers and internal departments to ensure quality care and service delivery
- Monitor client satisfaction and proactively resolve issues or concerns
- Conduct follow-up calls and regular check-ins with clients and families
- Maintain accurate client records and documentation
- Assist with onboarding new clients and explaining services, processes, and expectations
- Ensure compliance with company policies and healthcare regulations
- Collaborate with operations and scheduling teams to ensure proper staffing and coverage
- Identify opportunities to strengthen client relationships and support business growth
Skills
- Strong communication and interpersonal skills
- Excellent organizational and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with CRM systems and Microsoft Office applications
- Knowledge of home care industry practices and regulations
- Strong customer service mindset
- Ability to build and maintain long-term client relationships
- Bachelor's degree preferred or equivalent experience
- Previous experience in home care, healthcare, customer service, account management, or client relations preferred
Company Overview