Note: The job is a remote job and is open to candidates in USA. Accord is seeking an experienced, customer-focused Product Manager to own the Post-Sale experience across Desktop and Mobile App within their buyer-facing digital automotive marketplace. This role is responsible for shaping and optimizing the end-to-end journey after a buyer decides to purchase, working cross-functionally with Engineering, Design, Marketing, and third-party vendors.
Responsibilities
- Own and evolve the post-sale buyer journey across checkout, payment, transportation, and title document delivery on Desktop and Mobile App
- Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and behavioral data
- Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union, PayPal, and emerging digital wallets
- Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners
- Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error rates) and iterate accordingly
- Use data, experimentation, and customer insights to drive product decisions
- Build and execute a product roadmap aligned with RB Global growth objectives and strategy
- Translate insights into clear product requirements, user stories, and backlogs; lead efforts to prioritize development team activities
- Identify new opportunities that positively impact buyer-facing applications
- Ensure high product quality by staying deeply immersed in product deliverables and releases
- Communicate progress, risks, and trade-offs clearly to stakeholders; keep product teams updated with no surprises
- Balance scope, priority, technical risk, and business impact across initiatives and multiple business units
- Research competitive features in the marketplace and propose tactics to address threats or capture opportunities
Skills
- Bachelor's degree or equivalent experience
- 5+ years of Product Management or Product Development experience, with a track record of successfully driving results
- Experience owning customer-facing digital products (marketplace, eCommerce, or SaaS)
- Experience managing third-party integrations, particularly with payment providers or logistics platforms
- Strong ability to translate business needs into technical requirements and collaborate with engineering on API design
- Experience working cross-functionally with engineering, design, and marketing
- Strong written and verbal communication skills with the ability to clearly articulate business requirements and value to internal and external stakeholders
Company Overview
The Revenue Excellence platform It was founded in 2021, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://inaccord.com.