Note: The job is a remote job and is open to candidates in USA. WOW! Internet, TV, & Phone is looking for an Inbound Sales Specialist to join their team. In this role, you'll engage with customers to find the right broadband solutions while delivering exceptional service and achieving sales goals.
Responsibilities
- Answer inbound calls, make outbound calls to current and prospective customers interested in WOW! products and services
- Identify customer needs & recommend the best products, services, features, & bundled solutions
- Achieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption
- Maintain and manage sales leads while conducting outbound follow-up activities to generate new business
- Accurately process customer orders while adhering to installation, security, disclosure, and company compliance requirements
- Follow established sales call processes to maximize customer satisfaction and sales performance
- Stay informed on current products, packages, promotions, and policies
- Share customer feedback and competitive insights with leadership
- Participating in coaching sessions, team huddles, training programs, and development activities
- Perform additional duties as assigned
Skills
- Strong verbal communication and customer service skills
- Ability to explain products, services, and solutions clearly and professionally over the phone
- Proficiency with Microsoft Office and Microsoft Teams
- Comfortable learning multiple systems and navigating technology in a fast-paced environment
- Ability to read and interpret reports, sales metrics, product information, and training materials
- Location Requirement: Although this is a work-from-home opportunity, candidates must reside within 45 miles of a WOW! market or office location to support operational and team collaboration needs
- 1+ year of sales experience
- CRM (Customer Relationship Management) experience
- Experience with billing systems such as ICOMS
- Call center or telecommunications experience
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off, Paid Holidays, Sick Pay, and Personal Days
- Tuition Reimbursement Program
- Significant Employee Discounts on WOW! Broadband Services (where available)
- Supportive Coaching, Training, and Career Development
Company Overview
We’re one of America’s top broadband providers. More than 3,000 employees across 300 communities, all with one mission. It was founded in 2001, and is headquartered in Englewood, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.wowway.com.