Note: The job is a remote job and is open to candidates in USA. Russell Tobin is a staffing firm seeking an IT Systems Engineer (End User Computing) for a remote role. The position involves service ownership, management, and third-level support, focusing on troubleshooting and resolving vulnerabilities in desktop operating systems and applications while ensuring security and stability.
Responsibilities
- Vulnerability Management: Identify, assess, and resolve desktop operating system and application vulnerabilities to ensure the security and stability of endpoints. Determine detection methods used to identify vulnerabilities, and identify feasible, effective automated resolutions
- Software Lifecycle Management: Manage end-of-support and end-of-life software, including planning and executing upgrades, replacements, and decommissioning
- Patch Management: Implement and manage third party software patches and updates to maintain system integrity and security
- Software Packaging: Perform analysis work to determine if vulnerable, and end-of-support, and end-of-life software can be packaged for resolution (modify/harden/upgrade/uninstall) across hundreds or thousands of devices. Submit packaging requests with requirements as needed
- Software Distribution: Monitor, report on, and optimize outcomes for fixes, upgrades, or uninstallation of vulnerable applications, ensuring efficient desktop operations and user satisfaction
- Documentation: Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed
- Ticket and Problem Management: Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests. Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues
- Collaboration: Work with engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience
Skills
- 3+ years experience in the technology field with experience in advanced troubleshooting of software and vulnerabilities in a large enterprise environment
- Minimum of a high school diploma or GED required
- Strong knowledge of Windows Desktop Operating Systems (Win11 primarily, Mac OS secondary), Intune, Entra, PowerShell, Bash, Virtualization (Citrix, VMWare, MS AVD), BitLocker, Microsoft Office Suite (M365), Browsers (Chrome, Edge)
- Strong understanding of infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, DNS, and VPN
- Ability to effectively interact with individuals at all levels of responsibility and authority. Strong troubleshooting and organizational skills
- Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork
- Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members
- Windows Operating Systems (Win10/11)
- Mac OS
- PowerShell
- Office O365/M365
- Jira
- ServiceNow
- Browsers (Chrome, Edge)
- Bachelor's degree from an accredited college or university is preferred
- Microsoft BitLocker
- Intune & Entra
- Jamf
- Qualys
- Tenable
- Rapid7 or equivalent
- WAN/LAN
- TCP/IP
- DHCP
- DNS
- VPN
- PowerBI
- Excel
- Access
- SQL
Benefits
- Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Company Overview
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://russelltobin.com.Company H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.