Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Lead Product Designer will work on designing interfaces for AI-driven products, focusing on user understanding and interaction in autonomous sales conversations.
Responsibilities
- You’ll design the interface for shaping its personality, goals, and objection handling
- You’ll work on Piper's live presence, the chat and video experience where the AI is the rep
- You prototype in code or with AI tools, not just Figma
- You ship design decisions, not just document them
Skills
- 6+ years of product design, with at least 2 years on AI or conversational experiences
- You understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly
- Fluent in AI tooling as a core part of how you work, not an experiment
- Strong visual and interaction craft. You have taste
- Comfortable without a detailed brief. You define the problem alongside the solution
- Works directly with eng and ML. No handoff culture here
- Voice, video, or real-time communication design background
- Familiarity with enterprise sales or CRM workflows
- Experience designing multi-step autonomous workflows
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Company Overview
Company H1B Sponsorship