Note: The job is a remote job and is open to candidates in USA. Lennar is one of the nation's leading homebuilders, dedicated to creating exceptional experiences for their Homeowners and Associates. The Lead Software Engineer, ServiceNow will be responsible for leading the design and development of enterprise-grade ServiceNow solutions with a focus on Customer Service Management and Finance Workflows.
Responsibilities
- Own the end‑to‑end ServiceNow implementation across CSM and Finance Enterprise Service Workflows
- Design scalable, upgrade‑safe solutions aligned with ServiceNow best practices and enterprise standards
- Lead technical design reviews and architecture governance
- Optimize customer experience using modern UI and AI‑assisted workflows
- Design seamless employee experiences using UI Builder and reusable components
- Ensure data security, role‑based access, and compliance
- Architect Finance‑specific workflows and integrate with ERP and financial systems
- Lead development using UI Builder and Next Experience
- Service portal custom development to support existing apps
- Lead integration strategy with CRM, ERP, HRIS, Finance, and third‑party systems
- Act as a trusted advisor to Business leaders, product owners & enterprise architect
- Influence roadmap planning, platform strategy, and prioritization decisions
- Promotes a supportive and collaborative teamwork environment across diverse groups
- Evaluates interdependencies; thinks critically / systemically when solving problems
Skills
- Advanced ServiceNow scripting (JavaScript, Script Includes, Business Rules, Client Scripts, Service Portal custom widgets)
- Flow Designer and advanced workflow orchestration
- Performance tuning, upgrade planning, and technical debt management
- Enterprise Service Workflows (Finance focus)
- Customer Service Management (CSM)
- UI Builder and Next Experience
- Playbook experience
- Custom App development using ServiceNow App Studio
- Integration Hub and enterprise integrations
- 8+ years of overall IT experience
- 6+ years of hands‑on ServiceNow development and architecture experience
- Proven experience leading complex, enterprise‑scale ServiceNow implementations
- Strong understanding of service management, business workflows, and enterprise systems
- Excellent communication, leadership, and problem‑solving skills
Benefits
- Robust health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Significant Home Purchase Discounts
- Everyone’s Included Day
Company Overview
For more than 70 years, Lennar has been in the business of making homeownership more attainable for more people. It was founded in 1954, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is http://lennar.com.Company H1B Sponsorship
Lennar has a track record of offering H1B sponsorships, with 3 in 2026, 23 in 2025, 16 in 2024, 8 in 2023, 6 in 2022, 2 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.