Note: The job is a remote job and is open to candidates in USA. Integrated Resources, Inc (IRI) is seeking a Learning Facilitation Professional 3 to deliver high-quality Epic application training and educational support to clinical and non-clinical staff. The role involves leading training sessions, managing classroom environments, assessing competencies, and providing end-user support during system go-live events.
Responsibilities
- Lead in-person or virtual (on camera) training sessions for physicians, clinicians, and non-clinical staff using prescribed curricula. Facilitate study halls and user settings labs
- Apply adult learning principles to create an engaging learning environment. Respond to trainee questions and provide timely follow-up
- Set up physical or virtual training environments, prepare rosters, and ensure all teaching materials are ready before class
- Administer and report end-user proficiency assessments to ensure staff are prepared to use the live system
- Monitor and assess training effectiveness through metrics and feedback and collaborate with Principal Trainers to update or refine lesson plans and job aids
- Provide 'at-the-elbow' support during go-live events, helping users navigate the system in real-time within clinical settings. Create job aids and other end user support materials
- Help test training environments and lesson plans to ensure they reflect current system builds and workflows
Skills
- Must obtain Credentialed Trainer status in assigned application within 6 weeks of assignment. This credentialing process includes the successful completion of assigned training tracks, teaching presentations (“teach backs”) before a panel, and written credentialing exams (which require a passing score of 85% or higher)
- Exceptional communication and presentation skills
- Ability to work independently and as a team member across multiple teams
- Demonstrates flexibility with respect to required changes in training content and delivery methods
- Cooperative and approachable and takes time to listen to and address others' questions or concerns
- Proficiency with Microsoft Office Suite and Zoom
- Demonstrated enthusiasm for technology adoption and a willingness to become a strong Epic advocate
- 5 years of Learning Facilitation Professional experience
- Associate's or higher degree or relevant experience preferred
- Experience with adult education, instructional design, or learning management systems such as Cornerstone on Demand
- Training, facilitation, coaching, or similar preceptor experience
- Experience in healthcare or clinical environments
- Strong knowledge of change management
- Previous Epic Credentialed Trainer or Epic implementation experience
Company Overview