Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for HR, IT, and Finance, and they are seeking a Manager for PEO Benefits Strategy & Operations. This role involves leading program management for benefits renewal, coaching a team, and driving operational excellence across various functions.
Responsibilities
- Lead the end-to-end program management of our PEO Benefits Renewal, working cross-functionally with our product and customer-facing teams to define workstreams, set milestones, manage cross-functional accountability, surface risks proactively, and ensure on-time delivery
- Lead, coach, and develop a team of Benefits Operations Specialists, fostering a high-performance culture focused on operational excellence, customer outcomes, and continuous improvement
- Lead the mid-year risk management motion – coordinate monthly risk identification, proactive quoting, client outreach, and engagement to proactively manage risk and optimize outcomes for our 12/1 benefits renewal
- Develop, document and scale PEO Benefits processes and cross-functional workflows in conjunction with our product and customer-facing teams
- Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking
- Work directly with all Rippling PEO brokers, benefits partners, and key PEO partners to best serve our shared members
- Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues
- Use data to drive fact-based decision-making to optimize our PEO benefits offering and plan performance
- Autonomously execute special projects related to PEO benefits and managing our book of PEO customers
- Serve as a Rippling PEO benefits expert to support internal and external teams
Skills
- A minimum of 7+ years operational experience in a fast-paced Tech, Fintech, and/or Insur-tech company
- 2+ years of people leadership experience, including direct management of high-performing individual contributors with a track record of coaching, developing talent, and driving accountability
- Demonstrated experience leading large, cross-functional programs with multiple concurrent workstreams; a strong project management track record with an ability to drive accountability across teams you don't directly manage
- Strong analytical skills; proven ability to manipulate and interpret data to produce insights and recommendations across large/diverse datasets; a data-forward approach to all decision-making
- A resourceful self-starter with excellent organizational and time management skills; comfortable managing many concurrent workstreams and context-switching fluidly under pressure
- Ability to execute with conviction and good judgment with limited guidance; thrives in ambiguity and adapts quickly
- Exceptional written and verbal communication skills; ability to easily distill complex topics into concise points and a specific ability to communicate program status, risks, and complex trade-offs clearly and concisely to senior leadership
- A collaborative, cross-functional mindset and a proven ability to influence and motivate teams across organizational boundaries without direct authority
- Strong alignment with our leadership principles: in particular Go and See, and Are Right, a Lot
Benefits
- Benefits
- Equity
- Competitive salary + benefits + equity
- Reasonable accommodations for candidates with disabilities who need assistance during the hiring process
Company Overview