Note: The job is a remote job and is open to candidates in USA. Presto Phoenix, Inc. is a leading Voice AI company for restaurant drive-thrus, aiming to enhance revenue and guest experiences through AI technology. The Menu Operations Associate will manage and optimize AI context configurations for restaurant menus, ensuring accuracy and efficiency in system operations.
Responsibilities
- Build, configure, and maintain restaurant menu context within Presto's content management system, including items, variants, modifiers, follow-up questions, upsell conditions, and store-level overrides
- Ensure accuracy, consistency, and completeness of all AI context across assigned accounts, understanding that every configuration choice directly impacts agent behavior and guest experience
- Support ongoing updates, changes, and optimizations, driving down turnaround time so brands are never waiting on a menu change
- Use AI tools (such as Claude, copilots, and internal tooling) as a core part of your daily workflow to accelerate configuration, QA, and troubleshooting tasks
- Identify opportunities to automate repetitive work, including bulk edits, validation checks, and data pulls across stores
- Develop comfort with structured data formats and basic scripting to support efficient, scalable operations
- Partner with new and existing customers to design, build, and maintain menu configurations that drive optimal AI performance
- Respond to customer requests and manage issue escalation tickets within defined SLAs
- Build strong relationships with corporate teams and restaurant operators to ensure expectations are met
- Manage multiple projects simultaneously with competing timelines and priorities
- Track progress and ensure deadlines are met across all assigned work-streams
- Collaborate with cross-functional teams to align on priorities, timelines, and deliverables
- Troubleshoot configuration and system-related issues by understanding how changes cascade from brand to group to store level and how they affect AI agent behavior
- Partner with Product, Engineering, and Operations teams to resolve technical challenges and surface product improvement opportunities
- Participate in team meetings to communicate status, surface issues, and drive solutions
Skills
- Bachelor's degree or equivalent work experience
- Experience maintaining restaurant menus in POS systems (e.g., Brink, Xenial, Aloha, Micros, Positouch, Toast)
- Strong attention to detail and organizational skills, with an understanding that precision in configuration directly impacts AI quality
- Comfort using AI tools (ChatGPT, Claude, copilots, or similar) to accelerate work and solve problems; a genuine interest in integrating AI into daily workflows
- Ability to manage multiple projects and stakeholders simultaneously
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Comfort operating in fast-paced environments with changing priorities
- Strong interpersonal skills and a positive, team-oriented mindset
- Basic scripting or automation experience (Python or similar)
- Experience with LLM prompting, conversational AI, or agent-based systems
- Previous project management or project coordination experience
- Experience with ticketing systems (e.g., Jira or similar tools)
- Experience working in a high-growth or startup environment
- Familiarity with restaurant operations, terminology, and workflows
Benefits
- Medical, dental, and vision insurance
- A 401(k) program
- Paid time off (PTO)
Company Overview